Patient Services Coordinator, Dental [DEN-22-FT-10]

Patient Services Coordinator, Dental


Boston, MA • Patient Services


Under the direction of the Dentistry Administrative Supervisor, the Patient Services Coordinator is responsible for providing exemplary customer service, patient registration & documentation, appointment scheduling, managing patient flow, collection of daily cash, and opening and closing the receptionist station daily. The schedule for this position includes 8-hour shifts between 9 am and 7 pm on weekdays as well as Saturdays (8-1), as needed.


Representative Duties:

1. Provide excellent customer service

  • Greet each client with a smile and welcoming, professional manner
  • Log information on calls received, where required and maintains detailed and accurate records
  • At all times maintain patient confidentiality, speak in quiet tones at the desk with colleagues and clients and behave appropriately for a highly visible position response to inquiries)
  • Be discrete when obtaining sensitive information from clients
  • Establish and maintain effective working relationships with co-workers, supervisors and the general public
  • Perform reception duties in an efficient, professional and courteous manner

2. Accurately perform registration process for new and existing patients

  • Accurately register and enter new patient demographic data and insurance information in system
  • Verify existing patients’ demographic data and insurance information at each visit accurately record and enter any changes received
  • Check Eligibility with insurance and calculate accurate co-pays
  • Collect co-payments and agreed fees at check in

3. Schedule appointments according to the patient’s needs and provider availability


4. Collection of daily cash and audit procedures

  • Collect client payments and record in a timely and accurate manner
  • Verify all transactions at the end of the day and report all discrepancies
  • Run daily reports in a timely manner and according to written guidelines

5. Meets agency participatory expectation


6. Performs other related job duties as required



  • Minimum of high school graduate or equivalent
  • Minimum of 1 year of experience in a healthcare setting
  • Knowledge of business procedures including cash handling experience desired
  • Excellent computer skills, including Dentrix and Microsoft Office.
  • Willingness to work with a diverse patient population
  • Bilingual English/Spanish a plus
  • Availability on Tuesday, Wednesday & Thursday evenings until 7 pm.
  • Availability on Saturdays from 8 am to 1 pm.

Ability to meet the following physical requirements with or without reasonable accommodations:

  • Sit at a computer station for extended periods of time
  • Ability to keyboard for extended periods of time
We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 12 paid holidays, paid vacation, and more.LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.