Pharmacy Refill Technician - Call Center, Part-Time

Posted: 09/21/2022

Under the direction of the Prescription Refill Lead Technician, the Prescription Refill Technician will coordinate the functions of the refill line.

Please Apply Here:

Representative Duties:

1. Coordinates and monitors the Refill Line and other prescriptions requests

  • Checks refill line for messages hourly
  • Endeavors to answer refill line live
  • Checks prescription boxes throughout the day as needed for paper scripts and distributes per patient request
  • Checks fax machines throughout the day as needed for prescription requests and distributes or enters into EMR
  • Serves as training resource for Medical Assistants assisting with faxed prescriptions
  • Works to promote Fenway Pharmacy
  • Facilitates the prescription prior authorization process

2. Provide phone support for general patient inquiries on the Refill Line/Nursing lines

  • Telephones, faxes or mails prescription refills to pharmacy per medical provider authorization
  • Answer each phone call in a cheerful, welcoming and professional manner
  • Refer unusual or difficult situations to supervisor
  • Is polite and efficient in assisting patients in obtaining the information a patient needs or sending them to the person that can help them
  • Calls patients at Pharmacist's direction, or as needed to obtain demographics or insurance information

3. Effectively communicates with patients, co-workers on Pharmacy team, in medical department and across departments

  • Demonstrates competency in EMR, WinRx, and Microsoft Outlook
  • Attends and participates in regularly scheduled general staff meetings as directed.
  • Maintains familiarity with emergency codes

4. Provides clerical support and administrative assistance as directed

  • Demonstrates competency in alphabetizing, filing, faxing and other duties to support Nursing/ Refill line’s administrative office needs
  • Assists with prescription call in as needed

5. Interacts with patients and providers

  • Answers phone and greets patients
  • Always interacts with customers and coworkers in a patient, professional and respectful manner
  • Takes all steps to preserve patient confidentiality
  • Appropriately triages patients to pharmacist when unable to meet requests
  • Accepts refill requests from patients and providers

6. Meets Agency Participatory Expectation

  • Adheres to all agency and departmental policies and procedures
  • Participates in quality assessment and improvement activities as requested
  • Adheres to the highest principles of patient and client confidentiality
  • Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation
  • Attends all required meetings, in-services and professional trainings
  • Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
  • Serves on agency committees and in professional organizations when requested

7. Performs related duties as required




  • High School Diploma  
  • Certified Pharmacy Technician or Certified Medical Assistant 
  • Understanding of basic medical terminology 
  • Excellent customer services skills and computer skills 
  • Experience with electronic medical records 
  • Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency. 
  • Willingness to contribute towards Fenway’s efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued. 

Preferred Qualifications 

  • Prior experience working in a pharmacy or health center 
  • Bi-lingual in Spanish/English 
  • Experience working with a diverse work staff and patient population 

Ability to meet the following physical requirements with or without reasonable accommodations:

  • Sit at a computer station or stand at a counter for extended periods of time
  • Ability to keyboard for extended periods of time
We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 12 paid holidays, paid vacation, and more. LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply. Highly experienced individuals may be compensated at a higher rate.

Internal ID: NUR-23-PT-18