HR Generalist

Posted: 07/05/2022

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As the Human Resources Generalist you are a key contributor to the Human Resources Department. You are driven to provide excellent customer service and partner with the team to achieve outstanding results. You manage Fenway’s leave program; lead the exit and stay interview program; assist in employee relations matters; respond to employees with benefit and HR policy questions; generate staff reports; assist with the development of HR policies; and oversee the management of Fenway Health’s Human Resources Information System (HRIS). 

Representative Duties:

  1. Lead the organizations exit and stay interview program to enhance employee engagement
  • Review and refresh the existing program. Partner with the HR team in ensuring employee engagement and avenues to report and share the feedback with staff and leadership
  • Presents trends to appropriate department leadership, and consults and coach supervisors and leadership on action steps as follow up
  • Develop a stay interview program that aligns with our Racial Equity Action Plan, organizational values, and the Press Ganey engagement survey
  • Identify ways for ongoing feedback loop to staff and leadership

2. Manage the leave programs

  • Evaluate and audit the current leave program and identify opportunities for improvement and reduction of inefficiencies
  • Seek to create a robust business flow that provides exemplary customer service
  • Generate monthly leave reports for HR leadership and other stake holders 
  • Serve as the main contact with our leave management administrator and ensure exemplary customer experience
  •  Maintain up to date knowledge of on all state and federal laws and regulations concerning the administration of FMLA, PFMLA, and short and long-term disability

3. Contribute and support in other HR areas

  • Build trusting relationships with all staff members so that they will come HR and you as a resource and for guidance on emerging issues 
  • Assists in updating and revising policies and procedures, and interprets policies for our customers
  • Develop and maintain reports on a variety of topics. including turnover, exit and stay data, Leave tracking, Affordable Care Act and workers’ compensation reporting

4. Assists in benefit administration and other HR tasks

  • Respond to staff benefits-related requests
  • Resolves high level benefits-related issues
  • Assists with Open Enrollment and annual year-end benefits fair
  • Serve as back up to the HR Database & Benefit Manager for payroll changes, and processes 
  • Partners with HR leadership in developing a robust out-of-state workers program and ensures compliance with state and federal laws

5. Human Resources Information System management

  • Leads the HR team in the ongoing development, design and maintenance of Paylocity, our HRIS
  •  Ensures data integrity, and system optimization
  • Troubleshoots, analyzes, identifies and corrects high level technical problems and deficiencies
  • Liaise with Paylocity as our HRIS vendor on system enhancements and trouble shooting. 

6. Orientation and onboarding of new staff

  • Partners with and supports our Organizational Learning & Development Specialist in the development and delivery of the orientation, onboarding program and the creation of the First Year Experience
  • Develops training curriculum and conducts formal and informal training sessions on a variety of topics

7. Compliance and Analysis

  • Supports compensation activities including completing salary surveys and building a resource library of compensation surveys
  • Assists in ensuring compliance with state and federal regulations 

8. Meet agency participatory expectations

  • Adheres to all agency and departmental policies and procedures
  • Participates in quality assessment and improvement activities as requested
  • Adheres to the highest principles of patient and client confidentiality
  • Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation
  • Attends all required meetings, in-services and professional trainings
  • Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
  • Serves on agency committees and in professional organizations when requested

9. Perform related duties as assigned


  • Minimum of bachelor’s degree, with PHR or SHRM certification strongly preferred
  • At least 4 years’ experience in Human Resources 
  • Minimum of 2 years’ experience working with employee relations related matters
  • Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.
  • Willingness to contribute towards Fenway’s efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.

Preferred Qualifications:

  • Supervisory and/or training experience strongly preferred  
  • Experience working with the Human Resources Information System (HRIS) Paylocity preferred
  • Exemplary customer service skills
  • Strong working knowledge of, and facility with, Microsoft Word, Excel and PowerPoint 
  • Ability to master new computer applications
  • Strong organization and detail skills necessary
  • Experience working in an ethnically, culturally, and racially diverse environment preferred
  • Ability to work harmoniously with diverse groups of individuals required

Physical Requirements:

  • Ability to meet the following physical requirements with or without reasonable accommodations:
  • Sit at a computer station for extended periods of time
  • Ability to keyboard for extended periods of time

Supervisory Responsibility

Supervises the HR Database & Benefits Administrator 

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 12 paid holidays, paid vacation, and more.

LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.