Housing Search Navigator

Posted: 11/07/2022

Under the supervision of the Manager of Housing Search Services, the Housing Search Navigator works with HIV + clients, intake staff, medical case managers, medical providers, landlords, housing authorities and property managers to provide intensive and comprehensive housing search and housing advocacy services to people living with HIV who are experiencing homelessness or are at imminent risk of homelessness.

Please Apply HERE

Representative Duties:

  1. Work with a caseload of 25-30 clients for up to 24 months who are currently homeless, experiencing domestic violence or otherwise eligible for priority status for housing search.
  2. Work with clients to determine appropriate housing possibilities and create an individualized housing service plan including short and long-term goals associated with stable, affordable housing. Work with clients to set priorities and take steps toward reaching these goals.
  3. Complete initial intake, Housing Outcomes, and Public Health Needs, and Social Determinants of Health assessments for all new clients in a timely manner. Reassessing clients and revising Individual Housing Stabilization Plan every six months.
  4. Determine appropriate housing possibilities and create an individualized housing service plan including short and long-term goals associated with stable, affordable housing.
  5. Maintain timely and accurate records of all client interactions. Enter all client interactions and required assessments into the electronic medical records database by deadlines. Maintain electronic files for each client in accordance with program standards. Demonstrate commitment to comprehensive data entry and work with program leadership to track client and program outcomes.
  6. Collaborate services with Medical Case Managers and other service providers to coordinate care and better assist the client with housing stability and improving health outcomes.
  7. Attend all housing related appointments with clients, including interviews, appeal hearings, apartment viewings and lease signings.
  8. Work with clients to identify possible barriers to obtaining housing. Discuss criminal, credit and eviction histories. Request CORI and credit reports with all clients willing to do so. Proactively plan strategies to appeal housing denials and present mitigating factors. Work collaboratively with Fenway’s Legal Department to support clients.
  9. Serve as a resource on affordable housing for internal and external colleagues. Respond to questions and requests for housing information from Fenway and Fenway Health staff. As part of the client’s care team, educate colleagues about the process of navigating the affordable housing system.
  10. Co-facilitate at least one of two weekly Housing Search groups for clients. Provide housing information and application assistance to any client attending this group.
  11. Maintain communications with housing authorities, property owners and private management companies responsible for administering affordable housing options. Contact these providers on a regular basis to remain informed of available housing, open waiting lists, eligibility requirements and application processes.
  12. Share information on housing opportunities with the rest of the Housing Search team, other Fenway Health staff and clients on a weekly basis by updating existing housing search systems. Enter housing opportunity information into the database, update and create files, and contribute to the creation of a weekly blog post used to disseminate these updates.
  13. Attend weekly team meetings and come prepared to contribute to the conversation. Attend weekly administrative supervision and monthly clinical supervision meetings. Attend quarterly All Staff meetings. Attend staff trainings when offered
  14. Meet agency participatory expectations
  15. Perform related duties and projects as assigned




  • High school diploma or GED
  • Bachelors, or associates degree OR 2+ years of equivalent experiencExcellent written and oral communication skills.
  • Working knowledge HIV/AIDS community trends, harm reduction, motivational interviewing and at-risk populations.
  • Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.
  • Willingness to contribute towards Fenway’s efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.

Preferred Qualifications:

  • Bilingual in Spanish/English.
  • Experience with the provision of HIV services.
  • Experience with affordable housing.
  • Experience advocating for clients with government assistance agencies, housing authorities, private landlords or realtors.

Physical Requirements:

  • Ability to meet the following physical requirements with or without reasonable accommodations:
  • Sit at a computer station for extended periods of time
  • Ability to keyboard for extended periods of time
We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 12 paid holidays, paid vacation, and more.LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.

Highly experienced individuals may be compensated at a higher rate.

Internal ID: HOU-23-FT-4