Health Navigator, DUHP

Posted: 05/11/2022



Under the supervision of the Program Coordinator, the Health Navigator will provide counseling and supported referrals for PWIDs who are at high-risk of infection or are HIV/HCV/STI positive, while delivering harm reduction services in a drop-in setting. This includes: providing prevention and screening services to clients who use drugs, syringe exchange, HIV/HCV/STI testing, PrEP and HCV referrals and linkage to care, overdose prevention training, emergency response and overdose response, conflict de-escalation, motivational interviewing, crisis counseling, data collection and individual and group-level interventions aimed to reduce infectious disease transmission and increase access to care and treatment. The Health Navigator will seek to engage and empower clients with a focus on their strengths, dignity, and lived wisdom.

Representative Duties:

  1. Provide accessible and low threshold services to PWID that operate within the harm reduction framework.
  • Assist PWIDs with accessing support services such as primary care, MAT and behavioral health, homeless shelters, housing and legal advocacy.
  • Provide pre- and post-test counseling to those seeking HIV/STI/HCV screening/treatment and viral hepatitis education, screening or vaccination. Follow specimen collection protocols as determined by the Massachusetts Department of Public Health;
  • Connect PWIDs to HCV testing and treatment through relationship building, viral hepatitis education, and recruitment and retention activities
  • Assist interested PWIDs with supported referrals, and accompany clients to service sites when appropriate, to address the full spectrum of client-driven needs
  • Provide treatment readiness coaching and counseling to clients to facilitate treatment initiation and completion
  • Assist PWIDs with adhering to prescribed HCV treatment medications and host adherence support groups and peer support/skill share groups
  • Conduct risk assessments and risk reduction plans. Provide harm reduction counseling on safer injection and vein care strategies, wound care, overdose prevention, sexual health and HIV/HCV/STI transmission to PWIDs across sites.
  • Train PWIDs in overdose prevention and use of Naloxone. Distribute Naloxone and complete associated MDPH data collection and internal data collection.
  • Collect and distribute syringes from PWIDs. This includes safely handling, storing and disposing of syringes, and general biohazard and infection control protocols
  • Administer Naloxone during overdose events or other emergencies.
  • Escort clients to the building’s bathroom, ensuring that all precautions and safety checks are in place.
  • Conduct periodic sweeps of the outside perimeter to ensure that there are no discarded materials and ensure community safety
  • Work with team to organize daily operations and programs in the drop-in center, including opening and closing procedures to help ensure facilities are clean, safe and welcoming; creating and distributing harm reduction kits; and restocking and organizing supplies in the drop-in center
  • Participate in restorative justice protocols and support community advisory board
  • Attend community meetings as necessary

2. Effectively Carry-Out Administrative Duties

  • Complete appropriate and accurate documentation in a timely manner, including electronic data collection and forms as required.
  • Participate in one-on-one supervision with supervisor, monthly clinical supervision, and team meetings.
  • Collaborate with internal and external colleagues by performing related work
  • Attend and participate in AAC/Fenway Health trainings.

3. Participate in Planning and Implementation of New Interventions

  • Participate in program planning through interdisciplinary team meetings
  • Collaborate with clinical and non-clinical providers to provide quality care and seamless continuum of services
  • Attend continuing education seminars, staff in-services, and stay abreast of relevant literature to maintain familiarity with trends in prevention services among people who inject drugs.

4. Meet agency participatory expectations:

  • Adhere to all agency and departmental policies and procedures
  • Participate in quality assessment and improvement activities as requested
  • Adhere to the highest principles of client confidentiality
  • Adhere to established safety policies, procedures and precautions; enforce agency’s policies and clinical procedures, including safety and crisis procedures.
  • Attend all required meetings, in-services and professional trainings
  • Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
  • Perform related duties and projects as required




  • BA/BS or two years harm reduction work/lived experience.
  • Phlebotomy certification/experience or a willingness to be trained in phlebotomy required.
  • Possesses significant knowledge of health-related social issues faced by injection drug users.
  • Commitment to practical harm reduction strategies, and drug user health advocacy and rights
  • Previous experience implementing support groups and trainings.
  • Previous experience conducting street level outreach with at-risk populations a plus
  • Strong organizational, interpersonal, written and verbal communication skills.
  • Experience in conflict resolution, crisis de-escalation, and milieu management.
  • Ability to manage clinically and emotionally challenging situations with utmost professionalism, care and discretion
  • Ability to work effectively with diverse groups of individuals and communities at risk for HIV -- especially injection drug users, men who have sex with men, transgender people, people of color, those who are foreign-born and may be undocumented, and those who are homeless or unstably housed.
  • Proficient in Microsoft Office and experience with electronic data collection.
  • Self-directed, motivated and flexible with the ability to work independently and as part of a team.

Physical Requirements:

  • Ability to meet the following physical requirements with or without reasonable accommodations:
  • Sit at a computer station for extended periods of time
  • Ability to keyboard for extended periods of time
  • Ability to occasionally lift and move up to 15lbs.
  • Work environment involves exposure to potentially dangerous materials, including bloodborne pathogens, and situations that require following extensive safety precautions and may include the use of protective equipment

Supervisory Responsibility:


We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 12 paid holidays, paid vacation, and more.LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.

Apply here: ?https://recruiting.paylocity.com/recruiting/jobs/Details/1077328/Fenway-Health/Health-Navigator-DUHP