Low Threshold Housing Navigator

Low Threshold Housing Navigator


Cambridge, MA • Prevention & Housing


Under the supervision of the Manager of Housing Search Services and the Access Drug User Health Program Manager, the Low Threshold Housing Navigator works as a housing advocate embedded within the Access Drug User Health program at the Cambridge location. Working within a trauma informed and harm reduction framework, this position will serve People Who Inject Drugs (PWID), and who are experiencing homelessness or at imminent risk of homelessness. This position partners with program staff including health navigators, case managers, medical and behavioral health providers, intake staff, housing search advocates, landlords, housing authorities and property managers to provide intensive and comprehensive housing search and housing advocacy services.

Representative Duties:

  1. Work closely and collaboratively with DUHP staff including Medical Case Managers, navigators, RNs and outreach teams to identify clients in need of housing search services. Work with DUHP staff both onsite and in outreach settings.
  2. Conduct mobile and street outreach to engage clients in housing services.
  3. Work with a caseload of clients identified in collaboration with DUHP staff who meet the target population to be served under this position. Work with clients to determine appropriate housing opportunities and create individualized housing plans that are client centered with a focus on housing opportunities that prioritize people experiencing homelessness. This includes short and long term goals associated with stable, affordable housing. Work with clients to set priorities and take steps toward reaching these goals.
  4. Leverage existing relationships with Boston-area CoCs to refer clients for housing opportunities.
  5. Complete initial assessment of housing search needs, resources, barriers and goals for all new clients. Complete reassessment and revise service plan every six months.
  6. Coordinate services with health navigators and other service providers to arrange appointments with clients and to gather documentation necessary to the housing search process.
  7. Attend all housing related appointments with clients, including interviews, appeal hearings, apartment viewings and lease signings.
  8. Work with clients to identify possible barriers to obtaining housing. Discuss criminal, credit and eviction histories. Request CORI and credit reports with all clients willing to do so. Proactively plan strategies to appeal housing denials and present mitigating factors. Work collaboratively with Fenway’s Legal Department to support clients.
  9. Serve as a resource on affordable housing for internal and external colleagues. Respond to questions and requests for housing information from Fenway and DUHP staff. As part of the client’s care team, educate colleagues about the process of navigating the affordable housing system.
  10. Maintain communication with housing authorities, landlords and private management companies responsible for administering affordable housing options. Contact these providers on a regular basis to remain informed of available housing, open waiting lists, eligibility requirements and application processes.
  11. Share information on housing opportunities with the rest of the Housing Search team, other AAC staff and clients by updating existing housing search systems. Enter housing opportunity information into the database, update and create files.
  12. Maintain timely and accurate paper and computer records of all client and property interactions. Enter all client and property interactions into Fenways electronic medical record (EMR) by monthly deadline.
  13. Attend weekly team meetings, and come prepared to contribute to the conversation. Attend weekly administrative supervision and monthly clinical supervision meetings. Attend Division and All Staff meeting; attend monthly staff training.
  14. Directly respond and support other ACCESS staff with client interactions, including overdose response, de-escalation interventions, and complex health navigation activities.
  15. Provide training to clients on overdose prevention and naloxone distribution.
  16. Meet agency participatory expectations
  • Adhere to all agency and departmental policies and procedures
  • Participate in quality assessment and improvement activities as requested
  • Adhere to the highest principles of client confidentiality
  • Adhere to established safety policies, procedures and precautions; enforce agency’s policies and clinical procedures, including safety and crisis procedures.
  • Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities

17. Perform related duties and projects as assigned

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 12 paid holidays, paid vacation, and more.

LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.




  • Minimum two years of experience in related field.
  • Strong orientation to Harm Reduction required.
  • Experience with affordable housing required.
  • Experience with the provision of HIV services preferred.
  • Bilingual in Spanish/English preferred.
  • Experience advocating for clients with government assistance agencies, housing authorities, private landlords or realtors preferred.
  • Excellent written and oral communication skills.
  • Working knowledge of HIV/AIDS community trends, harm reduction, trauma informed care principles, motivational interviewing and at-risk populations (including people who use and inject drugs, formerly incarcerated people, and people engaged in transactional sex work).
  • Experience working in homeless outreach settings such as shelters, drop-in centers, and street venues preferred.

Physical Requirements:

Ability to meet the following physical requirements with or without reasonable accommodations:

  • Physical work environment generally is that typical for an office in terms of lighting, temperature, and structure.
  • Work may involve exposure to loud noise, strong odors, and emotionally liable individuals.
  • Typically moderate physical activity requiring handling average-weight objects up to 15-20 pounds.
  • May work with blood and other body fluids and could be exposed to pathogens and will require safety training
  • Work environment involves exposure to potentially dangerous materials and situations that require safety precautions and may require the use of protective equipment
  • Sit at a computer station for extended periods of time
  • Ability to keyboard for extended periods of time

Supervisory Responsibility:


PLEASE APPLY HERE:  https://recruiting.paylocity.com/recruiting/jobs/Details/660168/Fenway-Health/Low-Threshold-Housing-Navigator