Rental Assistance Program Coordinator

Please Apply HERE


Under the supervision of the Manager of Rental Assistance Programs, the Rental Assistance Program (RAP) Coordinator processes applications for Rental Start-Up, Homelessness Prevention, and Utility Assistance and provides system navigation to advocates/case managers and property owners/managers who serve low-income people living with HIV/AIDS in need of short-term housing and utility assistance. 

Representative Duties:

 1. Communicate with external/internal providers for general RAP questions

 2. Process Utility Assistance, Rental Start-Up, and Homelessness Prevention Program Applications: 

  • Screen potential applicants for the Utility Assistance, Rental Start-Up, and Homelessness Prevention Programs for eligibility. Follow-up with providers to assist them as they complete applications with their clients.Collaborate with and advise providers on how to determine RAP eligibility and fill out and submit applications on behalf of their clients.                                                 
  • Collaborate with and advise providers on how to determine RAP eligibility and fill out and submit applications on behalf of their clients.                                                 
  • Assess housing service plans as needed and, if necessary, work with case managers to devise a plan that will meet the clients’ needs and the criteria of program funders.
  • Act as a liaison between clients and landlords, property management companies, and housing authorities while maintaining client confidentiality.
  • Work with Fenway Health/AIDS Action staff and other outside providers to process applications, verify documentation, and prevent fraud. 
  • Finish RAP applications partially started by external providers, as needed. 

3. Answer and respond to landlord line, phone calls and drop-in visits

4. Refer clients and case managers to both internal and external housing, legal (including benefits), health care, and utility resources, as necessary.

5. Assist in trainings with internal and external providers, including communication and sharing materials

6. Create and maintain electronic and written records of rental assistance and utility requests, rents and allocations. Utilize an electronic database (Epic) to enter and track consumer demographic information, application status, and efforts. 

7. Ensure proper documentation procedures are maintained including submission of reports, data collection and overall maintenance of client records and other paperwork required by the agency and or funding sources.

8. Complete Mid-point check-ins and 6 Month Outcomes surveys:

  • Call, mail, and email case managers to receive the report back
  • Contact clients when case managers are not responding or in touch with clients
  • Collect and enter data into Epic and spreadsheet

9. Perform related duties and projects as assigned



  • High school degree or equivalent, plus four years work experience required (or Associates degree plus two years’ work experience or Bachelor’s degree in lieu of work experience requirement)
  • Strong administrative skills and the ability to pay close and accurate attention to details while maintaining a fast work pace.
  • Excellent written and verbal communication skills.
  • Computer skills required (Microsoft Word, Microsoft Excel).
  • Strong collaboration and group facilitation skills.
  • Ability to work patiently and persistently with clients and colleagues in order to ensure follow through and to function as part of a team.
  • Ability to juggle multiple tasks under pressure and deadlines.

Preferred Qualifications:

  • At least two years of work experience in human services or housing subsidy program administration
  • Experience working with one or more of the following populations: HIV+, homeless, LGBTQIA, people of color, chemically dependent, chronically ill or disabled.

Physical Requirements:

Ability to meet the following physical requirements with or without reasonable accommodations:

  •    Sit at a computer station for extended periods of time
  •    Ability to keyboard for extended periods of time
We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 12 paid holidays, paid vacation, and more. LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.

Highly experienced individuals may be compensated at a higher rate.

Internal ID:HOU-23-FT-8