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Dental Patient Services Coordinator

Posted: 04/16/2021

Under the direction of the Dentistry Administrative Supervisor, the Dental Patient Services Coordinator responsible for providing exemplary customer service, patient registration & documentation, appointment scheduling and patient flow, collection of daily cash and audit procedures, opening and closing the receptionist station daily, including some Saturdays (8:30am-1pm) and evenings (until 7pm) as required. 

Please submit your application HERE!

Representative Duties:

1. Provide excellent customer service

  • Greet each client with a smile and welcoming, professional manner
  • Answer each phone call in a cheerful and professional manner
  • Log information on calls received, where required and maintains detailed and accurate records
  • Provide clients with correct and accurate information regarding FCHC services and providers (asks for input from team colleagues if unsure of correct response to inquiries)
  • Refer unusual or difficult situations to supervisor
  • At all times maintain patient confidentiality, speak in quiet tones at the desk with colleagues and clients and behave appropriately for a highly visible position
  • Be discrete when obtaining sensitive information from clients
  • Establish and maintain effective working relationships with co-workers, supervisors and the general public
  • Perform reception duties in an efficient, professional and courteous manner

2. Accurately perform registration process for new and existing patients

  • Accurately register and enter new patient demographic data and insurance information in system
  • Verify existing patients’ demographic data and insurance information at each visit accurately record and enter any changes received
  • Check Eligibility with insurance and calculate accurate co-pays
  • Collect co-payments and agreed fees at check in 

3. Schedule appointments according to established procedures

  • Schedule appointments according to the patient’s needs and provider availability
  • Follow established procedures

4. Collection of daily cash and audit procedures

  • Collect client payments and record in timely and accurate manner
  • Verify all transactions at the end of the day and report all discrepancies
  • Run daily reports in a timely manner and according to written guidelines

5. Meets agency participatory expectation

6. Performs other related job duties as required

Requirements

  • Minimum of high school graduate or equivalent
  • Minimum of 2 years of experience in a healthcare setting
  • Previous customer service experience in healthcare setting
  • Knowledge of business procedures, including cash handling experience desired
  • Excellent computer skills, including Dentrix and Microsoft Office.
  • Willingness to work with diverse patient population
  • Bilingual English/Spanish a plus

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 12 paid holidays, paid vacation, and more.
LGBTQ-identified persons, people of color, and others from historically underrepresented communities are encouraged to apply.