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Under the direction of the Clinical Nurse Manager, the LPN will provide phone support and assist with triage, provide specialized nursing support for patients and medical providers as well as general and administrative support for other clinical activities such patient walk-in triage, assistance with specialized clinics, and other duties as assigned at all Fenway Health clinical locations.


Providing Patient Triage: the safe, effective and appropriate disposition of health-related problems

  • Administers comprehensive evaluation of patient telephone callers, “Code Blue” events, and walk-in patients, develops care plan, consults with other disciplines as needed, and implements plan including referrals 
  • Advocates for patient care as nurse member of the multidisciplinary medical team 
  • Care plan is communicated to patients in a timely manner
  • Documents triage encounters in medical record, documenting all appropriate activities and plans

Case Management

  • In conjunction with patient team, coordinate services to our patients to improve their care using careful assessment, planning, coordination and delivery of care, and outcome evaluation of the plan. 
  • Coordinates follow up care for acutely ill patients including primary care and specialty visits, VNA, Infusion companies, and prior authorization for services
  • Coordinates preventative services for defined population including education, vaccinations, monitoring and arranging lab tests and referrals.
  • Evaluates adherence to care plan and intervenes to promote patient’s well-being 
  • Documents services in medical record, documenting all appropriate activities and plan

Providing direct patient care, using nursing procedures as appropriate under nurse licensure in an outpatient clinic

  • Assists with patient care under the direction of appropriate medical provider and/or under nursing scope of practice
  • Provides nursing support to RNs, LPNs and MAs 
  • Places and Maintains IV Lines 
  • Administers medications vaccinations, (PO, IM, SC, PR, ID, INH, IV) per medical provider order 
  • Checks supplies for nursing patient encounters and notifies manager or supply ordering designee of additional stock needed 
  • Administers all medical tests and (e.g. EKG, spirometry, CLIA) and procedures (e.g. ear lavage, nebulizer) as per protocol and medical provider request 
  • Works with MA and pharmacy to call in prescription refills or obtain prior authorizations 
  • Assists with preventative medicine efforts (e.g.: flu, STD, vital sign checks, occupational health) 
  • Coordinates follow-up care for acutely ill patients including primary care and specialty visits, VNA, Infusion companies, and prior authorization for services 
  • Helps coordinate preventative services for defined population including education, vaccination, monitoring and arranging for lab tests, and referrals 
  • Documents services in medical record, documenting all appropriate activities and plan 
  • Obtains and delivers lab reports once reviewed by a provider 
  • Assists with sample management and all necessary forms for alternative insemination
  • Collection of lab samples, including use of phlebotomy; packaging and providing for transport to lab

Maintains comprehensive knowledge of medical issues

  • Includes those both acute and chronic care as appropriate to an ambulatory care setting especially HIV/AIDS (i.e. opportunistic infections, medication side effects) and behavioral issues (ie medication compliance, safe sex) issues as well as other medical conditions as appropriate for nursing case management
  • Seeks out continuing education opportunities related to essential job functions
  • Completes continuing education requirements per the Massachusetts Board of Nursing regulations
  • Understands and maintains universal precautions in all clinical activities

Provides health education

Effectively communicates with patients, co-workers on medical team, in medical department and across departments

Meets agency participatory expectations

Performs other related duties as required


  • Current licensure as LPN in the Commonwealth of Massachusetts
  • Current CPR certification required
  • IV insertion / Phlebotomy skills preferred 
  • Supervisory experience preferred
  • 1 year experience in an ambulatory care setting strongly preferred
  • Experience with patients with HIV and electronic medical records strongly preferred
  • Interest in LGBT health and commitment to community health preferred
  • Ability to work harmoniously with diverse groups of individuals
  • Experience working with an ethnically, culturally, and racially diverse environment preferred
We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 12 paid holidays, paid vacation, and more.
LGBTQ-identified persons, people of color, and others from historically underrepresented communities are encouraged to apply.