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Helpdesk Technician

Helpdesk Technician

Full-time

Boston, MA • Informatics and Data


Description

Under the supervision of the Director of I.T. and Lead Technician, the Helpdesk Technician provides technical support and training to the health center’s user community on all aspects of information systems

Representative Duties:

  1. Provides Fenway Health Staff technical support of desktop computers, laptops, applications and related technology
  • Assist staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software
  • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems
  • Assesses functional needs to determine specifications for purchases
  • Stocks and maintains necessary computer supplies
  • Assists the IT staff to maintain the telephone system
  • Assists in the maintenance and testing of network servers, and associated equipment
  • Provide after-hours coverage as necessary

2. Meet agency participatory expectations

  • Adheres to all agency and departmental policies and procedures
  • Participates in quality assessment and improvement activities as requested
  • Adheres to the highest principles of patient and client confidentiality
  • Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation
  • Attends all required meetings, in-services and professional trainings
  • Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
  • Serves on agency committees and in professional organizations when requested

3. Perform related duties as assigned

 

Requirements

 

  • Associate’s Degree or certificate in related field
  • Novell certification preferred
  • Two or more years of related experience
  • Facility with Windows OS, MS Office, Office 365, PC hardware, Cloud applications and printer maintenance
  • Facility with written and verbal technical support
  • Excellent training, communication and customer service skills
  • Strong organization ability and excellent attention to detail
  • Ability to establish and maintain effective working relationships with staff, vendors and visitors to facility
  • Ability to work harmoniously with diverse groups of individuals
  • Experience working in an ethnically, culturally, and racially diverse environment preferred

Physical Requirements:

  • Note from a doctor that states you are physically fit to complete the responsibilities of this position according to the job description
  • Ability to meet the following physical requirements with or without reasonable accommodations:
  • Sit at a computer station for extended periods of time
  • Ability to keyboard for extended periods of time
  • Regularly walk, stand, stoop, climb, kneel and crouch
  • Occasionally lift, carry, push and pull objects weighing up to 50 pounds independently, and rarely objects weighing up to 100 pounds with assistance
  • Work involves considerable exposure to unusual elements such as extreme temperatures, unpleasant odors and/or loud noises
  • Moderate physical activity

Supervisory Responsibilities:

None


We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match.We also provide 12 paid holidays, paid vacation, and more. LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.



PLEASE APPLY HERE: https://recruiting.paylocity.com/recruiting/jobs/Details/842190/Fenway-Health/Helpdesk-Technician

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