Administrative Assistant, Full Time - PACT #8537

Posted: 01/12/2023

We make a difference- in your community and in your career.


Administrative Assistant- PACT 


Riverside Community Care is seeking a full time Administrative Assistant to join our community-based Assertive Community Treatment (PACT) program based in Dedham.


PACT is an evidence based model of providing comprehensive recovery oriented mental health services to people living with the experience of serious mental illness who may also have substance use problems and/or involvement with the criminal justice system. PACT services are highly individualized and are delivered by a mobile, community based, multi-disciplinary team of highly dedicated staff who work with people to meet their unique rehabilitation needs, improve functioning and enhance their roles within the community.


Riverside is a large, award winning nonprofit community behavioral health provider, with over 100 individual programs in 70 Massachusetts locations with a great environment and benefit's package. Competitive salary and benefits!


As an Administrative Assistant, you will coordinate all non-clinical program operations including:

  • Operating and coordinating information management systems
  • Organizing and maintaining electronic and paper medical records
  • Creating billing, insurance, and accounting reports and budget records
  • Leading/organizing each morning meeting; taking notes and updating contact sheets
  • Answering phones and triaging calls to coordinate communication between the team and persons served
  • Providing additional in-person support to coordinate program and person served needs in addition to scheduling appointments between persons served and the team’s psychiatric prescriber(s)
  • Facilitating person served transportation to appointments via ride-sharing apps


Schedule: Monday -Friday 9:00am -5:00pm; infrequent evening may be required with hybrid work available.


Pay Rate: $41,500/ annual salary


Why You'll Love Riverside
We make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Forbes named Riverside a best-in-state employer. 


Benefits include:

  • Comprehensive, high-quality health, dental, and vision insurance options
  • Flexible Spending Accounts – both medical and dependent care
  • Eleven paid holidays
  • Separate accruals for vacation (increases with tenure), personal, and sick time
  • Tax-deferred 403(b) retirement savings plan
  • Employee Assistance Plan / Travel Assistance Plan
  • Employee bonus for referrals resulting in hiring
  • Discounts to movie theaters, sporting, and entertainment events
  • Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee


Learn more about our benefits and culture:

Our Benefits

Our Culture

Hear what employees think about working for Riverside!

Required Skills
  • Excellent computer skills (including MS Office, Word & Excel) required
  • Strong communication, organizational and interpersonal skills
  • Must be able to effectively perform job responsibilities in a fast-paced environment

Required Experience
  • Bachelor’s degree preferred

  • Experience working in human services or medical field strongly preferred

Riverside Community Care is dedicated to respect, integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity, all qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.