Clinical Triage/Intake Coordinator (T/IC) - Community Behavioral Health Center (CBHC) #8798

Posted: 03/16/2023

 We make a difference- in your community and in your career.


Clinical Triage/Intake Coordinator (T/IC)


Riverside is seeking a passionate Clinical Triage/Intake Coordinator (T/IC) to join our Community Behavioral Health Center (CBHC) team!


The Community Behavioral Health Center is a new provider model serving as an entry point for timely, flexible, evidence-based treatment for mental health, substance use, and co-occurring disorders for MassHealth members of all ages. The Riverside centers in Milford and Norwood will now serve as two of 25 different CBHCs across the Commonwealth, with integrated teams of nurses, clinicians, peers, and case coordinators providing routine and urgent outpatient care, as well as 24/7 community-based crisis intervention as an alternative to hospital emergency departments.


This is a unique opportunity to join a growing team of dedicated behavioral health professionals!


In this vital role, the Clinical Triage/Intake Coordinator (T/IC) completes initial diagnostic evaluations with clinical formulation and recommendations for treatment per regulatory statutes for all ages and all individuals accessing treatment regardless of insurance. This position will closely work with the Administrative Intake Coordinators (AICs).


Salary: $ 70,500/annual independently licensed; $ 67,500/annual unlicensed/initial license


Schedule: Full Time with the need to work some evenings until 8 p.m.


Bi-lingual candidates are strongly encouraged to apply!


Why You'll Love Riverside
We make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Forbes named Riverside a best-in-state employer!


Benefits include:

  • Comprehensive, high-quality health, dental, and vision insurance options
  • Flexible Spending Accounts – both medical and dependent care
  • Eleven paid holidays
  • Separate accruals for vacation (increases with tenure), personal, and sick time
  • Tax-deferred 403(b) retirement savings plan
  • Employee Assistance Plan / Travel Assistance Plan
  • Employee bonus for referrals resulting in hiring
  • Discounts to movie theaters, sporting, and entertainment events
  • Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee


Learn more about our benefits and culture:

Our Benefits

Our Culture

Hear what employees think about working for Riverside!

Required Skills
  • Excellent communication, interpersonal and organizational skills
  • Intermediate-Advanced computer fluency, including Microsoft Office and electronic health record system
  • Must be able to work as a member of a team and to function independently


Required Experience
  • Master’s degree in social work, psychology, or counseling
  • Independent licensure strongly preferred; LCSW within 6 months of LICSW considered
  • Must meet all requirements leading to an active professional license in the individual’s professional discipline, including, but not limited to, continuing education, ethical requirements, etc.
  • Child and Adolescent Needs Assessment (CANS) certified
  • Emergency Services/Triage experience preferred


Riverside Community Care is dedicated to respect, integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity, all qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.