Housing Search Coordinator

Under the supervision of the Manager of Housing Search Services, supervise one housing advocate, full-time interns and part-time volunteers; oversee client referrals and enrollments for the Housing Search Services program, provide direct services to clients as needed. Assist with administrative tasks. Work collaboratively with internal and external colleagues to ensure access to services. Work as part of an interdisciplinary team to review and revise program policies and protocols to enhance program services. 

Please use this link to apply: https://recruiting.paylocity.com/recruiting/jobs/Details/1070504/Fenway-Health/Housing-Search-Coordinator

Representative Duties:

Coordinate new client referrals, enrollments, and assignments:

  • Review and evaluate incoming referrals from internal and external providers. Follow up with referring providers when referrals are incomplete and to confirm receipt of the referral. Follow established workflow to document and communicate during each stage of the referral process.
  • Track and update referrals in REDCap database. 
  • Coordinate follow up and transition of clients from referral to enrollment.
  • Work collaboratively with program manager to maintain caseloads of six HSA staff though the program enrollment and entry process. This includes ensuring caseloads are equally distributed based on size, language need, and acuity. 
  • Respond to inbound calls from providers and clients in need of housing search services. Refer clients who are otherwise unable to receive referrals from external providers to internal intake staff. Keep a detailed log of enrollments and assignments to review with program manager on a weekly basis. 

Supervision, program leadership, and program development:

  • Provide direct supervision to Voucher Based Housing Specialist; this position works directly with clients who have mobile housing vouchers.
  • Oversee Northeastern Co-ops; provide direct supervision weekly, manage recruitment and hiring process, liaise with Northeastern Career staff. Contribute to on-going program development for Northeastern Co-op programs.
  • Coordinate and supervise all part-time interns and volunteers.
  • Collaborate with cross agency teams to provide quality improvement analysis to enhance the referral process and ensure program success. 
  • Serve as a resource on affordable housing for all AAC staff. Respond to questions and requests for housing information from AAC staff. Serve as a guide to staff navigating the affordable housing system.
  • Oversee the work of the co-op role in disseminating a weekly newsletter summarizing affordable housing lotteries, opened and closed waiting lists, and recently advertised units.
  • Assist with client and program level data collection and entry into electronic databases, as needed.
  • Gather up-to-date information on services offered in the community that may be relevant to AAC clients.
  • Attend weekly team and administrative supervision meetings and monthly clinical supervision meetings. Attend quarterly All Staff meetings and staff trainings when offered. Attend external meetings of other advocate groups and information sharing groups, as appropriate.

Provide direct housing search services to individuals living with HIV:

  • Provide housing search services to clients when needed, as coverage for advocates reporting directly to this role.  
  • Work with clients to attain short and long term goals associated with stable, affordable housing. Work with clients to set priorities and take steps toward reaching these goals.
  • Coordinate services with Medical Case Managers and other service providers; collaborate to arrange appointments with clients and to gather documentation necessary to housing search process.
  • Attend housing related appointments with clients as needed, including interviews, appeal hearings, apartment viewings and lease signings.
  • Maintain up-to-date client records within AAC’s electronic database, including assessments, individual service plans, progress notes, clinical indicators, and other required paperwork.
  • Provide clients with easily accessible and low-threshold services that operate within the harm reduction framework.

Meet agency participatory expectations

  • Adhere to all agency and departmental policies and procedures
  • Participate in quality assessment and improvement activities as requested
  • Adhere to the highest principles of client confidentiality
  • Adhere to established safety policies, procedures and precautions; enforce agency’s policies and clinical procedures, including safety and crisis procedures. 
  • Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities

Perform related duties and projects as assigned


  • High School Degree or equivalent plus a minimum of 6 years of relevant work experience in related field required (Note: An Associate’s degree plus 4 years relevant experience or a Bachelor’s degree plus 2 years relevant experience may substitute for the work experience requirement)
  • Experience in human services and/or case management experience.
  • Previous supervisory experience
  • Excellent organizational and administrative skills. Ability to develop and implement sound administrative systems.  
  • Experience and comfort in issues related to substance use, harm reduction, homelessness, mental health, and/or bilingual/bicultural and GLBT communities.
  • Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.
  • Willingness to contribute towards Fenway’s efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.

Preferred Qualifications:

  • Experience with HIV services; understanding of HIV care, treatment, and prevention.
  • Strong computer skills and proficient in the use of Microsoft Word, Outlook, Publisher, and WordPress, as well as electronic databases. 
  • Experience advocating for clients with government assistance agencies, housing authorities, private landlords or realtors.
  • Self-directed, motivated and flexible with ability to work both independently and as part of a team.
  • Excellent organizational, interpersonal, written and verbal communications skills.
  • Awareness and sensitivity to the confidential nature of client’s personal information regarding HIV/AIDS and the need for strong boundaries.

Physical Requirements:

Ability to meet the following physical requirements with or without reasonable accommodations:

  • Sit at a computer station for extended periods of time
  • Ability to keyboard for extended periods of time
We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 12 paid holidays, paid vacation, and more.
LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.