Eastern Bank

This is a hybrid role, however onsite training is required in Lynn. Our Business Service Team is a specialty group within our customer service center primarily providing support to our business customer base over the phone and e-mail.  The team handles inquiries regarding our business deposit and loan products as well as our business online banking solution and the various cash management ...read more

In a Retail bank branch, the Branch Manager proactively sells the bank’s products and services to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations of their branch. The Branch Manager will balance policy and procedure with appropriate judgement and will make management decisions that are ...read more

(This Operations Processor II position is onsite and 2nd shift: 1p-9:30p) Job Responsibilities:Open, sort, and balance customer remittances according to bank and customer procedures and deadlines.Utilize an adding machine to balance multiple transactions and label with appropriate batch header.Review processable returns for accuracy and complete a Return Item Notification form.Prepare manual ...read more

In a Retail bank branch, the Assistant Branch Manager proactively sells the bank’s products and services to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations of their branch. The ABM will balance policy and procedure with appropriate judgement, and will make management decisions that are ...read more

Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).    Works toward achieving specific individual sales and service goals through the following activities:   - Opens deposit accounts - Prepares and processes loan applications for various lending units (mortgage, consumer, small business, ...read more

MAJOR RESPONSIBILITIES:  Perform functions within the operations division including, but not limited to:Processing of IRA transfers and rollover requests according to customer instructions and IRS regulations.Perform certificate of deposit transactions and account maintenance.Perform quality control review of retirement transactions to ensure accuracy in IRS reporting.Reconcile and remit ...read more

The Senior Network Engineer is responsible for implementing and supporting the corporate technical strategy and development plans, as well as leading the operational development and integration of key technologies within the technology division enterprise network infrastructure.  This includes local and SD WAN networks, wireless, standards-based enterprise network management tools, and all other ...read more

The Network Analyst position is a networking professional whose main role is to provide support within the Network Engineering group of the organization. The job responsibilities begin with an on-site/virtual training, with curriculum designed to test and sharpen your technical abilities, develop strong professional skills, and familiarize you on the technologies you will be working within the ...read more

This individual is an extension of the senior management team as the primary Assistant Manager for the Lockbox Customer Service Center.  Major responsibilities of this position will include floor management while mentoring and coaching staff.  This will entail monitoring of the daily performance of the representatives, ensuring service levels are adhered to and operational work is completed ...read more

Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).    Works toward achieving specific individual sales and service goals through the following activities:   - Opens deposit accounts - Prepares and processes loan applications for various lending units (mortgage, consumer, small business, ...read more

In a Retail bank branch, the Assistant Branch Manager proactively sells the bank’s products and services to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations of their branch. The ABM will balance policy and procedure with appropriate judgement, and will make management decisions that are ...read more

Tellers perform a variety of routine teller duties to include processing transactions, identifying basic potential financial needs and, based on that identification, making referrals to the platform area as appropriate. Responsibilities include, but are not limited to the following:Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing ...read more

This position is a 1st shift position with a schedule of Monday-Friday, 5 am - 1:30 pm  Job Responsibilities:Open, sort, and balance customer remittances according to bank and customer procedures and deadlines.Utilize an adding machine to balance multiple transactions and label with appropriate batch header.Review processable returns for accuracy and complete a Return Item Notification ...read more

Responsible for new business sales including but not limited to the following:Placement of incoming new business, remarketing requests for existing accounts as necessary, as well as cross-sell policies Contacting prospective new clients generated by a range of lead sources, including bank referrals, carrier referrals and website leads Outbound sales, following up on leads provided to present ...read more

This is a hybrid role, however onsite training is required in Lynn. Serves as first line response for the basic incoming customer calls. The Customer Support Specialist must accurately and expediently answers inquiries on all types of new and existing products and services.  Must maintain a thorough knowledge base of bank/call center products, services, policies, and procedures.  Is responsible ...read more

The  AVP, Benefits Account Executive II will work with clients, servicing accounts and set strategy for the client service team.  In this role will be responsible to make decisions regarding the direction and strategy the account will make in terms of planning and execution their benefits plan.  They will serve as a senior advisor with other team members that work with the client. Major ...read more

The HR Generalist will report to a Sr. HR Business Partner and will contribute to the execution of the company-wide culture and employee experience. This individual will provide a full range of HR services for a large non-exempt population including management consulting, employee relations, employee development, talent acquisition, and talent management. Key Responsibilities: Provide ...read more

As a Service Associate, you will serve as the face of Eastern bank, interfacing with customers and assisting them in their banking needs. This role is integral to the branch as it generates new business, services new and existing customers, processes requests, and work heavily in our loan, mortgage, and deposits areas. The right person will possess a wealth of knowledge on our products and ...read more

Perform a variety of routine teller duties to include processing transactions, identifying basic potential financial needs and, based on that identification, making referrals to the platform area as appropriate. Responsibilities for the Teller role include, but are not limited to the following:  •    Process deposits to customer accounts; includes verification of cash, verification of ...read more

Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line). Works toward achieving specific individual sales and service goals through the following activities:Opens deposit accountsPrepares and processes loan applications for various lending units (mortgage, consumer, small business, ...read more

Perform a variety of routine teller duties to include processing transactions, identifying basic potential financial needs and, based on that identification, making referrals to the platform area as appropriate. Responsibilities for the Teller role include, but are not limited to the following:  •    Process deposits to customer accounts; includes verification of cash, verification of ...read more

The Regional Teller perform a variety of routine teller duties to include processing transactions, identifying basic potential financial needs and, based on that identification, making referrals to the platform area as appropriate. Responsibilities for the Teller role include, but are not limited to the following:  •    Process deposits to customer accounts; includes verification of cash, ...read more

Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line). Works toward achieving specific individual sales and service goals through the following activities:Opens deposit accountsPrepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)Closes ...read more

Service Associates are skilled in the duties of both a Customer Service Representative sales on the platform, transactions at the teller line.    Works toward achieving specific individual sales and service goals through the following activities:Opens deposit accountsPrepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)Closes loans for ...read more

Service Associates are skilled in the duties of both a Customer Service Representative sales on the platform, transactions at the teller line.    Works toward achieving specific individual sales and service goals through the following activities:  Opens deposit accountsPrepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)Closes loans for ...read more

Service Associates are skilled in the duties of both a Customer Service Representative sales on the platform, transactions at the teller line.    Works toward achieving specific individual sales and service goals through the following activities:  Opens deposit accountsPrepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)Closes loans for ...read more

Responsibilities  Manages a book of trust accounts, in accordance with governing trust documents and applicable laws and regulationsAdvises other account officers concerning the administration of their fiduciary accounts in matters such as trust administration, estate settlement, estate taxation and fiduciary income taxationFacilitates the process of transferring funds and assets to corpus of ...read more

As a Service Associate, you will serve as the face of Eastern bank, interfacing with customers and assisting them in their banking needs. This role is integral to the branch as it generates new business, services new and existing customers, processes requests, and work heavily in our loan, mortgage, and deposits areas. The right person will possess a wealth of knowledge on our products and ...read more

Perform a variety of routine teller duties to include processing transactions, identifying basic potential financial needs and, based on that identification, making referrals to the platform area as appropriate. Responsibilities for the Teller role include, but are not limited to the following:  •    Process deposits to customer accounts; includes verification of cash, verification of ...read more

Perform a variety of routine teller duties to include processing transactions, identifying basic potential financial needs and, based on that identification, making referrals to the platform area as appropriate. Responsibilities for the Teller role include, but are not limited to the following:  •    Process deposits to customer accounts; includes verification of cash, verification of ...read more

Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).    Works toward achieving specific individual sales and service goals through the following activities:   - Opens deposit accounts - Prepares and processes loan applications for various lending units (mortgage, consumer, small business, ...read more

Service Associates are skilled in the duties of both a Customer Service Representative sales on the platform, transactions at the teller line.    Works toward achieving specific individual sales and service goals through the following activities:  Opens deposit accountsPrepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)Closes loans for ...read more

As a Service Associate, you will serve as the face of Eastern bank, interfacing with customers and assisting them in their banking needs. This role is integral to the branch as it generates new business, services new and existing customers, processes requests, and work heavily in our loan, mortgage, and deposits areas. The right person will possess a wealth of knowledge on our products and ...read more

As a Service Associate, you will serve as the face of Eastern bank, interfacing with customers and assisting them in their banking needs. This role is integral to the branch as it generates new business, services new and existing customers, processes requests, and work heavily in our loan, mortgage, and deposits areas. The right person will possess a wealth of knowledge on our products and ...read more

Service Associates are skilled in the duties of both a Customer Service Representative sales on the platform, transactions at the teller line.    Works toward achieving specific individual sales and service goals through the following activities:  Opens deposit accountsPrepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)Closes loans for ...read more

Tellers perform a variety of routine teller duties to include processing transactions, identifying basic potential financial needs and, based on that identification, making referrals to the platform area as appropriate. Responsibilities for the Teller role include, but are not limited to the following:  •    Process deposits to customer accounts; includes verification of cash, verification of ...read more

Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).    Works toward achieving specific individual sales and service goals through the following activities:   - Opens deposit accounts - Prepares and processes loan applications for various lending units (mortgage, consumer, small business, ...read more

Default Management utilizes omnichannel customer communications, utilizes effective risk management strategies, seeks to deliver superior customer experiences, and meets high regulatory compliance standards. Utilizes strong problem-solving skills and probing questions to understand a customer’s financial difficulty and propose effective strategies to address the delinquency.  The incumbent will ...read more

Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).    Works toward achieving specific individual sales and service goals through the following activities:   - Opens deposit accounts - Prepares and processes loan applications for various lending units (mortgage, consumer, small business, ...read more

The AVP Digital Channel Solutions division’s purpose is to move Eastern Bank into the position of a market leader in the digital channel space.  Digital Channel Solutions are defined as customer-facing systems that provide access to Eastern Bank.  Solutions include consumer and business online banking, mobile banking, account opening and exploring new technologies such voice platforms like Alexa ...read more

Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).    Works toward achieving specific individual sales and service goals through the following activities:   - Opens deposit accounts - Prepares and processes loan applications for various lending units (mortgage, consumer, small business, ...read more

As a Service Associate, you will serve as the face of Eastern bank, interfacing with customers and assisting them in their banking needs. This role is integral to the branch as it generates new business, services new and existing customers, processes requests, and work heavily in our loan, mortgage, and deposits areas. The right person will possess a wealth of knowledge on our products and ...read more

Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).    Works toward achieving specific individual sales and service goals through the following activities:   - Opens deposit accounts - Prepares and processes loan applications for various lending units (mortgage, consumer, small business, ...read more

The Operations Associate maintains primary responsibility for all operational elements of a banking office.  Fully skilled in both sales and transactional capacities, incumbents also directly service retail branch customers as needed.  Operations Associate balance policy and procedure with appropriate judgement, continually making decisions that are mutually beneficial to the bank and the ...read more

Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).    Works toward achieving specific individual sales and service goals through the following activities:   - Opens deposit accounts - Prepares and processes loan applications for various lending units (mortgage, consumer, small business, ...read more

Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).    Works toward achieving specific individual sales and service goals through the following activities:   - Opens deposit accounts - Prepares and processes loan applications for various lending units (mortgage, consumer, small business, ...read more

The Managed Assets department focuses on improving the Bank’s commercial loan asset quality in a timely and cost-effective manner.  The Director of Managed Assets (the “Director” or “incumbent”) is responsible for loan workout leadership within the Bank’s Commercial loan portfolio and will deliver consistent, timely and high-quality credit administration.  The Director is responsible for the ...read more

In a Retail bank branch, the Branch Manager proactively sells the bank’s products and services to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations of their branch. The Branch Manager will balance policy and procedure with appropriate judgement, and will make management decisions that are ...read more

The Commercial Lines Account Manager II position will provide commercial lines support in obtaining, maintaining, expanding, and servicing typically smaller to mid-sized accounts of moderate complexity. Major responsibilities consist of the following:Handle all customer relations and support services for assigned accounts. Work with producers/marketing to enhance client development, service, ...read more

The Regional Service Associate serves as a vital member of our retail banking network. They will have the unique opportunity to work several branches within their region, offering short-term to long-term support as needed. This role is responsible for operational compliance and adherence to policy. Handles daily account maintenance and other service issues as necessary, process deposits to ...read more

As a Service Associate, you will serve as the face of Eastern bank, interfacing with customers and assisting them in their banking needs. This role is integral to the branch as it generates new business, services new and existing customers, processes requests, and work heavily in our loan, mortgage, and deposits areas. The right person will possess a wealth of knowledge on our products and ...read more

Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).    Works toward achieving specific individual sales and service goals through the following activities:   - Opens deposit accounts - Prepares and processes loan applications for various lending units (mortgage, consumer, small business, ...read more

Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).    Works toward achieving specific individual sales and service goals through the following activities:   - Opens deposit accounts - Prepares and processes loan applications for various lending units (mortgage, consumer, small business, ...read more

Responsibilities: Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts.Cash checks for customers and non-customers according to bank policy.Process and properly record the sale of monetary instruments (i.e. official bank checks).Properly file all government-mandated reports related to large cash transactions and ...read more

Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).    Works toward achieving specific individual sales and service goals through the following activities:   - Opens deposit accounts - Prepares and processes loan applications for various lending units (mortgage, consumer, small business, ...read more

The Courier is responsible for picking up and delivering correspondence between Branches and Operations Center as well as various customer locations, on a daily basis per schedule. Primary Responsibilities:Follow all of Bank's Policies and Procedures that are in place and comply with applicable Federal and State laws and regulations.Picks up and delivers correspondence.Keeps Auto Mileage ...read more

The Learning and Development Administrative Coordinator role will support the Learning and Development team with administrative tasks and has the potential to include a limited role in training Retail colleagues.  The coordinator is an integral part of the team and will manage a variety of administrative tasks. This includes managing training rosters, maintaining excel spreadsheets, ...read more

The Vice President Managed Assets Relationship Manager is responsible for management of a commercial portfolio of criticized/classified relationships.  As an experienced relationship manager, the incumbent manages workout relationships to minimize the risk of loss associated with an adversely rated commercial loan portfolio.  Must be proficient balancing multiple assignments and responsibilities ...read more

The Commercial Lines Account Manager III position will provide commercial lines support in obtaining, maintaining, expanding, and servicing typically smaller to mid-sized accounts of moderate complexity. Major responsibilities consist of the following:Handle all customer relations and support services for assigned accounts. Work with producers/marketing to enhance client development, service, ...read more

This individual is responsible for managing the monitoring and testing program that evaluates the effectiveness of the department’s quality, compliance, and regulatory efforts through the Customer Service Center’s call monitoring program.   Is an advisor to the department’s senior management team with regards to violation/findings, procedural changes, and training initiatives to ensure adherence ...read more